Below are answers to the questions I get asked most about my horseshoe nail crosses. If you still need help, please send me a message using the Contact page or email sales@horseshoecrosses.com.
Q: What colors do you have available?
A: All of my current wire colors are shown on the product pages. Please choose from the colors listed on this site. Some colors you may see elsewhere, like Teal, Maroon or Fuchsia, aren't ones I carry.
Red, Copper, Brown, Burgundy, Hot Pink, Rose, Blue, Peacock Blue, Baby Blue, Dark Blue, Black, Gold, Amethyst, Purple, Green, Camo Green, Seafoam Green, Orange, Silver, Titanium, Gunmetal, White and Yellow.
Q: How do I view your entire inventory?
A: Click Shop All at the top of the page, or browse by style from the homepage (Single Color, Multi-Color, Dangle, Swag, Sport, 5 Nail, Key Chains and Zipper Pulls).
Q: Are your crosses made in the USA?
A: Yes. Each cross is individually handcrafted by me in Hickory, North Carolina.
Q: Do you offer multi-packs?
A: Yes. 3-, 6- and 10-packs are available in the Multi-Packs section. You can pick each color, or let me choose a hand-picked assortment. To keep things running smoothly, orders are limited to $250 per customer.
Q: Can I buy your crosses on Amazon or Etsy?
A: Yes. These are the same handmade crosses I offer in my Amazon store and my Etsy shop, so you're welcome to order wherever you feel most comfortable checking out.
Q: Will the cross rust?
A: Honest answer: yes, it can. Each cross is dipped in a solution that is intended to resist corrosion, but there is no way to completely eliminate the possibility of tarnishing or corrosion. (Even metals like silver and bronze lose their luster over time.) The crosses are made with real steel horseshoe nails, and direct exposure to water increases the chance of tarnishing and mild corrosion. It's best to remove the necklace when bathing or swimming. For added protection, you can apply a coat of clear gloss nail polish.
Q: Do you guarantee the quality of your crosses?
A: Yes. If you're not 100% satisfied, contact me within 30 days of delivery and I'll gladly make it right with a replacement or a full refund. Because each cross is handmade and meant to be worn every day, normal wear over time, like a cord that wears thin, isn't covered. A new cord is inexpensive, though, and the answer below explains how to replace one.
Q: The adjustable knots on the necklace cord came untied or won't adjust right. What do I do?
A: You have a couple of options. You can exchange the cross for a new one: mail the necklace back to me at your own expense, and I'll cover the cost of shipping you a new one. (Because I can polish and reuse the nails from the old cross, this helps keep the cost of a replacement down.) If you prefer to repair the necklace yourself, which is faster, necklace cords are inexpensive at craft stores like Michaels, Hobby Lobby or the Walmart craft section. The adjustable knot is called a "Double Fisherman's Knot," and there are many videos on YouTube that show how to tie it.
Q: Do you offer cross necklaces with a metal chain instead of a cord?
A: No. The adjustable cord makes the necklace more convenient and fits nearly everyone, and a metal chain would make the cross more expensive. The flexible cord slips nicely through the top loops of the cross, while most metal chains aren't flexible enough to let the cross hang freely. One alternative is the Key Chains: they include small jump rings attached to the top loops of the cross. Remove the key chain portion and the cross becomes a pendant with the jump rings attached. (I don't sell chains for these pendants at this time.)
Q: Do you make larger crosses?
A: No. All of my crosses are made with one nail size, chosen for a more refined look that's comfortable to wear every day.
Q: How do you ship?
A: All orders ship USPS with tracking. Shipping is free on orders of $25 or more, and Expedited shipping is available at checkout.
Q: How fast do you ship orders?
A: Please allow 24 to 48 hours for me to make and prepare your order, since each cross is handmade. If I need to check something with you, like your color choices, your order may take a little longer. If you don't tell me your color preferences, your cross will be made to match the product photo.